?

?

?

?

?

?

AD0517_03750_HD.jpg

FAQ

frequently asked questions

What do I need in order to rent equipment?


First time customers will be asked to fill out our standard terms and conditions, credit card authorization and production information forms.

All orders with a replacement cost of over $5,000.00 will need to have insurance. If the replacement cost is less than the $5K limit, we will accept a pre-authorization from your credit card. First time customers will also need to pay for the rental before the equipment leaves the warehouse.




Where do I get insurance and what does it have to cover?


The quickest and easiest way to get insurance is with Front Row Insurance or Gear Policy. Your insurance should be no less than the replacement cost of the gear quoted and you need $5 million liability. It is always recommended to add another 10 to 20% above replacement cost as orders tend to change before final load out and those changes may bring the replacement cost up. Your insurance should be made out to Pacific Backlot Services Ltd. 3500 Cornett Road, Vancouver B.C, V5M 2H5. The insured should be a legal name or entity. Coverage for gear should be under misc. rented equipment and if you are renting a vehicle it should also include vehicle aggregate coverage at $150k per vehicle.




Do you rent vehicles? What are the requirements?


Yes! PBS rents a variety of vehicles- just check out our Trucks page for more information on what we have to offer. Requirements for renting are a valid driver’s license and a signed vehicle rental agreement. PBS also offers secure 24/7 accessible parking for all our rented vehicles. We only rent trucks to customers renting out our gear; we do not rent trucks on their own. If you do decide to rent one of our vehicles, you must have insurance covering damage to or loss of each vehicle in the amount of at least $150k, payable to Pacific Backlot.




How do I get a quote?


The best way to get a quote is to email your list of gear requirements to rentals@pacificbacklot.com. Don’t forget to include the name of your production company (if applicable), show name, pick-up date and time, shoot dates and drop off date and time. You can also give us a shout at 604.453.5070 or click on our "Get a Quote" link in the menu bar above!




Are you open on weekends?


We are open Monday to Friday 8am to 5pm and closed on weekends and all Canadian statutory holidays. If you’re doing a weekend shoot, gear can be picked up on Friday and returned on Monday. You can also ask our Rental Coordinators about accessing one of our After-Hours Containers. Remember, any day you are picking up gear, we recommend you give yourself enough time to look over and load up. If you are not finished your load out by 5pm, you are subject to extra fees.




Do you rent camera or sound equipment?


No, our inventory consists of lighting, grip, locations gear and lifts.




Do you offer lift certification training?


At the moment, we are only able to offer lift certification training to productions currently renting our lifts.




Do you sell equipment?


We only offer rental equipment.




What type of payment do you accept?


We accept debit, cash or credit card for short-term rentals, but do not accept e-transfers.




Do you facetweet or instabook?


#socialmedia #FTW If we have supported your show in any way, shape, or form, please don’t hesitate to send us any photos we can share to our Image and Content Coordinator; Sarah Mauracher, at smauracher@pacificbacklot.com. Be sure to include your production info and any tagging guidelines! You can even tag @pacificbacklot and #wevegotyourback in your stories and posts so we can repost them on our page. Help us share pictures of our gear in action on YOUR production!





?

?

?

Didn't find an answer to your question?

Call or email us and we'll be sure to help you out!

?

?

?

© 2021 Pacific Backlot
  • Facebook
  • Instagram
  • Twitter
2Artboard 11.png
Pacific Backlot Services: 3500 Cornett Rd, Building X, Vancouver, BC v5M 2H5
2mcg1.png
2glp1.png
2Artboard 11.png
2ss1.png